Shipping Terms

We are dedicated to providing you with exceptional diamond jewelry, each piece carefully crafted to meet the highest standards of quality.

Shipping Method and Duration

Once your order is complete, we will ship it using a trusted cargo service, like DHL, UPS, or FedEx. The shipping duration may vary and typically ranges from 5 to 8 working days, depending on the destination. Please note that these durations are estimates and may be subject to unforeseen circumstances, such as customs procedures or weather conditions.

Shipping Costs and Insurance

The freight and insurance costs associated with your order will be provided by the cargo service of your choice, such as FedEx, UPS, or DHL. These costs will be included in the final proforma invoice that we send when your order is ready.

Responsibility for Delivery

Once the package is in the custody of the cargo service, the responsibility for delivery lies with them. We will provide you with tracking information so that you can monitor the progress of your shipment.

Reporting Damages or Discrepancies

Upon receiving your order, please carefully inspect the packaging and the contents for any damages or discrepancies. If you notice any issues, please contact our customer support team immediately. We will work with you to resolve any concerns and ensure your complete satisfaction.

Order Fulfillment and Product Availability

We prioritize delivering exceptional craftsmanship and quality in each piece of jewelry. Due to the meticulous nature of our production process, please allow approximately 15 business days for your order to be completed. In the rare event that there are delays or if any items become unavailable, we will notify you promptly via email or phone. We appreciate your understanding and patience as we strive to provide you with the best possible product.

Payment and Shipment

Shipments are made only after we receive the full payment. Once the customer places an order, we send a confirmation email containing a link for an advance payment. This advance payment is 10% of the estimated total amount and will be deducted from the final sum when the order is completed and the actual total value is determined.

EUR1 Document Advantages

As a company based in Turkey, a country that is part of the EUR1 document, our customers in other EUR1 countries can enjoy certain advantages. The EUR1 document is essentially a certificate of origin that allows goods to be imported at a reduced or zero rate of duty. Countries that can benefit from this include the EU, EFTA countries, and many others in Eastern Europe, the Mediterranean, and Africa.